Privacy Policy

1. Data Controller

Innova Gestión Hotelera S.L. (operating as Gueldera Apartments), C. Gueldera, 15, 35510 Puerto del Carmen, Lanzarote, Spain. Email: info@gueldera-apartments.com

2. Data We Collect

We collect the following personal data when you use our website or make a reservation:

• Name, email address, phone number
• Booking details (dates, apartment type, number of guests)
• Payment information (processed by our secure payment provider — we do not store card data)
• Communication records (WhatsApp, email)
• Website usage data (cookies — see Cookie Policy)

3. Legal Basis and Purpose

We process your data under the following legal bases (GDPR Article 6):

• Contract performance: to process your reservation and provide accommodation services
• Legal obligation: to comply with Spanish tourism registration requirements (Registro de Viajeros)
• Legitimate interest: to improve our services and communicate relevant offers to past guests
• Consent: for marketing communications (newsletter subscription)

4. Data Retention

Reservation data is retained for 10 years as required by Spanish tax law. Marketing data is retained until you unsubscribe. Website analytics data is retained for 26 months.

5. Your Rights

Under GDPR you have the right to access, rectify, erase, restrict processing, object, and data portability. To exercise these rights, contact info@gueldera-apartments.com. You may also lodge a complaint with the Spanish Data Protection Authority (AEPD) at www.aepd.es.

6. Third Party Processors

We use the following processors: booking engine (GuestPro), payment processing, email marketing (with your consent), analytics (privacy-respecting analytics). All processors are bound by data processing agreements.

7. International Transfers

Your data is processed within the European Economic Area. Where processors are based outside the EEA, we ensure adequate safeguards (Standard Contractual Clauses).

8. Contact

For data protection queries: info@gueldera-apartments.com or write to C. Gueldera, 15, 35510 Puerto del Carmen, Lanzarote, Spain.