Frequently Asked Questions

Check-in time is from 15:00 (3 PM). If you arrive earlier, our team will store your luggage and direct you to the beach while your apartment is prepared. Early check-in may be possible on request — contact us in advance.

Check-out is by 11:00 (11 AM). Late check-out until 14:00 may be possible on request, subject to availability. Please let us know the evening before if you need extra time.

No problem at all. For late-night arrivals we set up a personalised key code on our secure safety deposit box at the entrance. You can access your apartment at any hour. We'll send you your unique code and detailed instructions via email or WhatsApp before your arrival.

Our reception desk is staffed from 12:00 to 18:00 daily. Outside those hours, you can reach us via WhatsApp (+34 639 23 21 90) or the emergency number provided at check-in. We aim to respond within 30 minutes.

Gueldera Apartments does not have an on-site pool — but you won't miss it! The beach is just a 2-minute walk away. Playa Grande and Playa Chica, with their clean Atlantic waters, are far more enjoyable than any apartment pool.

We provide hand soap and laundry detergent in every apartment. For other toiletries, there is a large SPAR supermarket within 5 minutes' walk from the complex, as well as several pharmacies in Puerto del Carmen town centre.

Every apartment has a fully equipped kitchen including: Italian-style stovetop coffee maker, electric kettle, microwave, full set of cooking utensils and crockery, glasses, and a dining table. Condiments (oil, salt, etc.) are not provided — the nearby SPAR supermarket has everything you need.

Yes, beach towels are included in every apartment at no extra charge. We replace them on request during your stay.

Apartments come with a fully equipped kitchen but without a food supply. The SPAR supermarket is approximately a 5-minute walk away and has a full range of groceries, fresh produce, and local specialities.

Yes. Free high-speed broadband WiFi is included in every apartment at no extra charge. The connection is strong enough for video streaming and remote working.

Yes, all apartments have air conditioning with both hot and cold settings. This is particularly useful in autumn and winter when evenings can feel cool.

Yes. Free street parking is available on Calle Gueldera and the surrounding streets. The area is well signposted and our team can advise on the best spots when you check in.

Airport transfer service is coming soon. In the meantime, the airport is only 10 minutes away by taxi. There is a taxi rank at Lanzarote Airport (ACE). Typical fare to Puerto del Carmen is approximately €18–22. We are happy to recommend reliable local taxi services via WhatsApp.

Absolutely. Puerto del Carmen has excellent restaurants for every taste and budget — from traditional Canarian cuisine to international options. Send us a WhatsApp message and we'll suggest the best spots based on your preferences and the night you're planning to dine.

No. To ensure all guests enjoy a comfortable and peaceful stay, parties, loud music, or disruptive behaviour are not permitted. Our quiet hours are from 23:00 to 08:00. We reserve the right to request guests to leave without refund for serious violations.

Pets are generally not permitted in the complex. However, we may be able to accommodate small, well-behaved pets in certain units under specific conditions. Please contact us before booking to discuss your situation — we'll do our best to find a solution.